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McKeil Marine wins 2017 IBJ Customer Care Award

McKeil Marine wins 2017 IBJ Customer Care Award

McKeil Marine's Evans Spirit  won the International Bulk Journal's 2016 Ship of the Year Award during the IBJ's Salute to Excellence in the Maritime Bulk Industry gala awards ceremony in London, UK on November 21.

"It's a fantastic way to closeout our 60th anniversary year: having a vessel named after our founder, Evans McKeil, win this prestigious international award," said Steve Fletcher, President and CEO of McKeil Marine.

Acquired by McKeil in 2015, the Evans Spirit is a cargo ship with the shallow draught characters of a tug and barge; however, compared to a tug-and-barge unit, she can transport approximately 40 per cent more cargo about 50 per cent faster on a very similar amount of fuel.  She is in service throughout the Great Lakes and St. Lawrence River.

Evans Spirit was shortlisted for 2016 Ship of the Year competing with three other vessels: CS Bright, Mitsui OSK Lines, Japan;  Damen Shipyards, Netherlands; and MN Baroque, Swiss Marine, Switzerland. The award is presented to the owner, operator or builder of an outstanding individual bulk ship. Judged on operational efficiency, design innovation, safety and environmental protection, the Evans Spirit was selected as winner. (Photo Paul Beesley).

Canadian marine service provider McKeil Marine, based in Burlington, Ontario won the International Bulk Journal's 2017 Customer Care Award during the Maritime Bulk Industry gala awards ceremony in Amsterdam, Netherlands on November 13. Judges were looking for a company operating in the dry bulk sector that demonstrated how excellent customer care can achieve increased turnover, profitability or customer retention.

"Customer service, safety and continuous improvement are integral parts of our company culture," explains Steve Fletcher, President and CEO, McKeil Marine. "By taking the time to understand our customers' challenges, we create solutions that set us apart from our competitors. Recognition for this among our peers means a lot to us."

McKeil's diverse fleet allows the company to offer customized, end-to-end supply chain logistics, with niche vessels that can transport smaller cargo loads in a cost-effective way. This means customers can often hold less inventory, streamline their operations and reduce costly storage fees. McKeil was able to take home this year's award by demonstrating how customer care has enabled mutual success for both McKeil and its customers.


"Like Federal White, McKeil understands good customer service," says McKeil customer Tony Lopes, Vice President of finance and administration, Federal White Cement. "I appreciate that I can collaborate with them to ensure we are using the ideal fleet asset for maximum efficiencies in cargo handling, in addition to the co-operation that we enjoy to resolve any issue that may present itself."

McKeil was one of five companies from around the world shortlisted for the IBJ Customer Care Award; the list also included Dan Shipping and Chartering (United Kingdom), Inter Balt (Poland), Pacific Basin Shipping (Hong Kong) and Eurodocks (France).

McKeil's fleet of tugs, barges and ships operates in the Great Lakes, St. Lawrence River, East Coast of North America and the Canadian Arctic.


In photo, from L to R, are Gilles Kindelberger, CEO of Senalia (award sponsor), Steve Fletcher of McKeil Marine, and Ray Girvan, IBJ Publisher.


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