Canadian marine service provider McKeil Marine, based in Burlington, Ontario won the International Bulk Journal's 2017 Customer Care Award during the Maritime Bulk Industry gala awards ceremony in Amsterdam, Netherlands on November 13. Judges were looking for a company operating in the dry bulk sector that demonstrated how excellent customer care can achieve increased turnover, profitability or customer retention.
"Customer service, safety and continuous improvement are integral parts of our company culture," explains Steve Fletcher, President and CEO, McKeil Marine. "By taking the time to understand our customers' challenges, we create solutions that set us apart from our competitors. Recognition for this among our peers means a lot to us."
McKeil's diverse fleet allows the company to offer customized, end-to-end supply chain logistics, with niche vessels that can transport smaller cargo loads in a cost-effective way. This means customers can often hold less inventory, streamline their operations and reduce costly storage fees. McKeil was able to take home this year's award by demonstrating how customer care has enabled mutual success for both McKeil and its customers.
"Like Federal White, McKeil understands good customer service," says McKeil customer Tony Lopes, Vice President of finance and administration, Federal White Cement. "I appreciate that I can collaborate with them to ensure we are using the ideal fleet asset for maximum efficiencies in cargo handling, in addition to the co-operation that we enjoy to resolve any issue that may present itself."
McKeil was one of five companies from around the world shortlisted for the IBJ Customer Care Award; the list also included Dan Shipping and Chartering (United Kingdom), Inter Balt (Poland), Pacific Basin Shipping (Hong Kong) and Eurodocks (France).
McKeil's fleet of tugs, barges and ships operates in the Great Lakes, St. Lawrence River, East Coast of North America and the Canadian Arctic.
In photo, from L to R, are Gilles Kindelberger, CEO of Senalia (award sponsor), Steve Fletcher of McKeil Marine, and Ray Girvan, IBJ Publisher.
Armateurs du Saint-Laurent
271, rue de l'Estuaire, bureau 101
Québec (Québec) G1K 8S8
Téléphone: 418 648-4378
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